Refund Policy

1. Overview

At CyberQuill, we are committed to delivering high-quality work. This Refund Policy outlines the conditions under which refunds may be issued for our development services.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Project not started: If you cancel before any development work has begun, you are eligible for a refund of any advance payment, minus a 10% administrative fee.
• Failure to deliver: If we are unable to deliver the agreed-upon scope of work within the timeline specified in your signed project agreement, you may request a refund for milestones that have not been started. Milestones already in progress are not eligible.
• Quality disputes: If deliverables do not meet the written specifications agreed upon in the signed project scope document, and we are unable to resolve the issue after two rounds of revisions within 14 calendar days, a partial refund may be considered at CyberQuill's discretion. The client must provide specific, documented evidence of how deliverables deviate from the agreed scope.

3. Non-Refundable Items

• Work that has been completed and approved by the client.
• Third-party costs incurred on behalf of the client (e.g., domain registration, hosting, API subscriptions, licenses).
• Consultation or discovery phase fees once the session has been conducted.

4. Refund Request Deadline

All refund requests must be submitted within 7 calendar days of the relevant milestone delivery or project completion. Requests submitted after this period will not be considered.

5. Refund Process

1. Submit a refund request via email to shaibuafeez@gmail.com with your project details, specific reasons, and supporting evidence.
2. Our team will review the request and respond within 10 business days.
3. If approved, refunds will be processed to the original payment method within 14-21 business days.

6. Milestone-Based Projects

For projects structured with milestone-based payments, refunds apply only to milestones that have not been started. Once a milestone is in progress or delivered, it is not eligible for refund. A milestone is considered approved if the client does not raise a written objection within 3 business days of delivery.

7. Disputes

If you disagree with a refund decision, you may escalate the matter by contacting us directly within 7 calendar days of the decision. CyberQuill's final determination on refund disputes shall be binding. All disputes shall be governed by the laws of the Federal Republic of Nigeria.

8. Contact

For refund requests, email shaibuafeez@gmail.com.